LightInTheBox's website is easy to explore and easy to use when placing an order. However, do not get so distracted by bargain price that you forget to read their return policies. If you get the wrong item, a damaged item, or have any other consumer complaint, expect very nice sales people to offer you a resolution.
LightInTheBox has in its disposal several shipping companies they work with:
• Postal Service-Tracking
Goods shipped with this method can make it to the United States in 10-20 business days from the time it leaves the warehouse. During peak season, this delivery time is extended to 15-30 days.
• Postal Expedited
Choosing this method will certainly speed up the delivery process, cutting your wait time down to 5-8 business days. times.
• Express Expedited Shipping
For shoppers who want their items as soon as possible, this is the best shipping option to consider. With Express Expedited, worldwide shipping is cut down to 3-5 days.
LightInTheBox also has warehouses in North America and Europe, but unfortunately they do not carry all of their products. If an item can be shipped from one of these warehouses, it will say so on the product page above the "Add-To-Cart" button. Additionally, whenever LightInTheBox can use their North American or European warehouses to fulfill an order, it will display Local Standard Shipping on the check-out page.
For all products excluding Made-To-Order items, orders may be cancelled for a full refund at any time until the order is shipped.
For Made-To-Order products:
• Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
• Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.
• Made-To-Order products that have already been shipped cannot be cancelled.