Veramour consists of a young enthusiastic team, living every day by sharing love for fashion.
Veramour is a is composed of the words Vera, the Latin word for True and Amour, which means Love in French. Combined Veramour stands for True Love, focusing on fashion and everything about fashion.
On behalf of the team, Veramour wishes you a fantastic journey in fashion.
Veramour provides a great choice of payment methods. Veramour handles the processing of online credit card payments for MasterCard, Visa and American Express All card payments are encrypted via the SSL method. Please keep in mind that you may be asked to enter the 3D-Secure verification code while using this payment option. Do not worry, it’s just a safety check. Those who prefer PayPal as a payment option can use this gateway, just remember that the cost of paying by PayPal amount to 40 euro cents plus 3.6% of the entire order value. Other payment ways available are bank transfers, iDeal, Sofort Banking (for customers from Germany) and Bancontact, which caters the needs of the customers with a Belgian bank card and card reader.
Shipping & Delivery
Orders from $30 are eligible for worldwide free shipping. Orders below $30 are charged a $5.99 shipping fee. Your order are to be shipped usually within 24 hours after payment and usually delivered within 5 to 25 working days. Veramour sips 7 days a week, including Sundays. Mostly all orders are shipped within 24 hours from the moment the payment is accepted. On average the delivery takes from 5 to 25 working days, depending on the distance. Though most orders are normally delivered during 2 weeks, some orders may be delivered within 4-5 weeks depending on particular circumstances. Please contact customer service for clarifying the issue if you have not got your order within 5 weeks after dispatch.
Most of our quality goods are shipped directly from China. In some cases, customs duties will be applied as soon as a parcel is imported. This tax is a fixed percentage of the value of the products imported. Recipients of the goods are solely responsible for all additional charges for customs clearance. Veramour has no control over the taxation of these customs or import duties and cannot predict what rate (if any) will be applied. Veramour also takes no responsibility for any duties and taxes charged on international orders.
Depending on the destination, international orders may experience a delay at customs. This is rather common and parcels may be delayed up to 2 weeks on top of the regular delivery time. Surely, delays can be tedious, but your patience will be highly appreciated by Veramour. Although customs clearance is beyond Veramour’s control, please do contact Veramour’s customer service if you have not received your order after 4 weeks. The order will be traced back for you.
Returns & Refunds
Returns are accepted within 30 days of receiving your order. Costs of return are covered by the customer. All returns are carefully checked. Register your return online for optimal processing.
Within 10 business days of receiving your returned item, Veramour will issue a refund the purchase amount in your account.
The following products cannot be returned:
• Goods damaged by the customer
• Consumables (such as socks, underwear and care articles such as razors etc). The exception for such goods is the incorrect delivery
• Worn products
• Products with stains, done by the customer
• Washed products
• Used products
• Large orders, more than 25 pieces, that have specially been ordered for the customer
If your order is received damaged or broken during transit please contact Veramour within 24 hours via firstname.lastname@example.org. It’s recommended to send a photo of the damaged or broken product.
Refunds are processed within 5 to 10 business days of receiving your return. Veramour aims to issue all refunds within a few days. Still, it can occasionally happen